Help
General
For general enquiries please contact your regional customer service office. Please note that we will provide local language support staff when possible and that service hours vary by global region.
Support for AFRA
If you would like personal assistance from our central support-desk, please call one of the following numbers:
Europe +44 (0)1582 695050; United States 800 525 1138
Register
1. From the Tools menu select Message Board (positioned right hand corner).
2. Click on Register.
3. Enter user details and click on Register.
4. An on-screen message is displayed advising an e-mail will be sent to the specified address. Follow the instructions in the email to activate your account.
5. Click on the link within the e-mail to confirm your account. Your account is now activated.
Login
1. From the Tools menu select Login (positioned right hand corner).
2. Enter Username and Password.
3. Click on Login.
4. Choose a category of interest: General; Airlines; Freight Forwarders
5. Select a topic of interest.
6. Post a reply or select 'Keep me updated' to add a notification.
Ordering on Cargo.com
Ordering is safe with the OAG Shopping Cart (secured by VeriSign) which services the Cargo; Aviation & Travel businesses.
Once you’ve chosen your products, click on the Buy button and follow the simple 3 step order process.
1 Enter your name & address > 2 Enter your credit card info and confirm order > 3 your receipt is then e-mailed to you.
Shipping & Delivery
All orders received by 12:00 midday will be processed the same day.
Delivery of print and CD products will be within 24 hours (United Kingdom). 3-4 days for the Rest of the World.
If you have any queries regarding non-receipt of delivery please contact us.
Special Offers
Special offers apply to certain products or groups of products for a limited time period.
To qualify, your order must be placed within the specified promotion period. Discounts will not apply to items ordered before or after the dates of a promotional offer. The discount will automatically be applied in the shopping cart.
Updating Account Information
We actively encourage our subscribers to renew your subscriptions/licenses to OAG cargo products online.
In addition to renewing your subscriptions online with My Account you can:
- Find out when your subscriptions end
- Change your name and address
- Update your login username and password
- Pay your Invoice
